Our website is built using Secure Socket Layer (SSL) technology. This ensures that any personal information, including credit card details entered on our site is encrypted to protect your data. Encryption safeguards this information from unauthorized internet users.
To enhance the security of our site and your personal details, we have implemented several protective measures. When you provide us with your personal information, the connection between your PC and our server is encrypted using industry-standard SSL methods.
Credit and Debit Cards
Credit card payments are handled by a leading third party global gateway for online ecommerce transactions (SumUp). Once your information reaches their server, your card details are further encrypted and stored on their secure server behind a firewall. Your card number is never stored in a human-readable format and is innaccesible to 12A Models. Card information is not retained on SumUp’s payment gateway. SumUp’s systems automatically process payments using your card details, ensuring that anyone representing 12A Models have no access to sensitive customer information.
Occasionally, 12A Models may contact you by telephone after you place an order on our site. We will ask you to confirm order details to ensure prompt processing and dispatch. Please note that 12A Models will never ask you to confirm the password you use to log into your account and that you should never volunteer that information.
Direct Bank Transfer payments
Payments can be nade directly to us via Bank Transfer. You will receive details on your order acknowledgement of our bank details. You will need to process that payment manually using your online banking app or bank web portal. Please use your Order ID as payment reference. 12A Models cannot be held responsible for any delays that arise from delayed payments or incorrect information. Items will be held for despatch for 2 working days after the order is placed. After 2 working days, if payment has not been received, we will cancel the order and return the items to stock. You will receive an email notifying you of the cancellation.
